Help and data use

Getting access

cratd is invitation-only. Request an invitation. After approval, use the emailed password link. If a link expires, request another from Forgot password.

Identify the album, then the pressing

A cover photo can identify an album, but identical artwork can appear on many releases. Compare the barcode, catalog number, country, format, and label with your copy before syncing or selling. Confidence describes the scan match, not a guarantee of the physical pressing. Camera unavailable? Choose a photo or search manually.

Your Crate

Each entry is one physical copy. Use your Library’s actions menu to import CSV or Discogs pages and add private records. In list view, select copies to add another copy or edit grades, tags, and storage locations. Private records remain visible only to your account until you choose a public catalog match. CSV imports preserve separate copies and skip repeated source rows.

Discogs sync and selling

Sync sends changes from cratd to Discogs; it does not automatically pull changes back. New synced copies live in the cratd folder. Imported Discogs copies retain their original remote identity, so later edits or removal affect that copy in Discogs. Unresolved and private records stay local. Queued work may take time; retrying means a provider request failed, not that your Crate was lost.

Market estimates and lowest asking prices are different. Comparisons may be unavailable; you can enter your own price after your seller currency is verified. Grade media and sleeve separately. Check My listings after publishing or a timeout before trying again.

Spotify

In-app playback needs a connected Spotify Premium account and an active Spotify device. Open Spotify and start playback on your device if none is available. Opening an album in Spotify remains an alternative. Spotify matching does not verify a vinyl pressing.

Photos, connections, and saved data

Scan images are uploaded for identification and saved privately; they are not publicly browsable. By default, confirmed cover photos from new scans can improve shared recognition. Avoid including people or personal information. In Profile, turn off Improve shared scan recognition to stop future contributions, or withdraw previous contributions without deleting your private photos. Enabling the setting does not add previously saved photos. Disconnecting a provider removes its connection credentials and cancels pending sync. Saved Crate data stays on your device for read-only offline browsing; signing out or deleting your account clears the app's saved library. CSV files you export or share remain wherever you saved them.

Delete account is available in Profile. It removes your cratd account, collection, wantlist, connections, private scan photos, and shared recognition contributions. Existing Discogs listings and collection entries remain on Discogs.

Get help

Contact the person who invited you. Include the action you tried, the error message, and whether it happened on web or iOS. Never include passwords or provider tokens.